At Kottyn Campbell, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please contact us regarding your return or refund request.

Return Period

Return requests must generally be made within 30 days of receiving your order.

Please contact us before sending any product back.

Return Conditions

To be eligible for a return, products should:

• Be unused and in their original condition.
• Be in their original packaging where applicable.
• Include original accessories and components.
• Not show signs of misuse, damage, alteration, washing, or excessive wear.
• Be accompanied by valid order information or proof of purchase.

Returned products may be inspected before a refund or replacement is approved.

Hygiene and Personal-Care Products

For health, hygiene, and safety reasons, certain products may not be eligible for return after they have been opened, used, worn, or removed from their original sealed packaging.

This may include supplements, herbal products, ingestible products, personal-care products, foot-care products, wigs, hair products, and other hygiene-sensitive merchandise.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging when requested.

We will review the issue and provide appropriate instructions.

Refunds

After an approved return has been received and inspected, we will notify you about the status of your refund.

Approved refunds are generally issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

Non-Refundable Products

Products that have been used, opened, damaged through misuse, altered, or returned outside the applicable return period may not qualify for a refund, except where a refund is required by applicable law.

Exchanges

If you would like to exchange a product, please contact us before returning it.

Exchange availability depends on product availability.

Return Shipping

Unless a product was incorrect, damaged, or defective, the customer may be responsible for return shipping costs.

Important Note

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.