Thank you for shopping with Kottyn Campbell. We are committed to processing and delivering your order as smoothly as possible.

Order Processing

Orders are normally processed after payment has been successfully received.

Please allow [1–3 business days] for order processing and preparation before shipment.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Times

Estimated delivery time:

• Standard Shipping: [5–10 business days]
• Express Shipping: [2–5 business days], where available

Delivery times are estimates and are not guaranteed. Delays may occur because of carriers, customs, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, shipping method, and order details.

Any applicable shipping promotions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and relevant details.

We may request photographs or other information to help investigate a damaged shipment.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are outside Kottyn Campbell's control and, where applicable, are the responsibility of the customer.